Terms of Service

These Terms of Service govern your access to Proxi's websites, customer app, runner app, and related services. By creating an account or using Proxi, you agree to these terms.

• Registered name: myProxi Digital Solutions Ltd.
• RC number: 9083450 (Corporate Affairs Commission, incorporated 17 December 2025)
• Registered address: 11 Olufemi Apara Close, Gbagada, Lagos State, Nigeria
• Email: info@myproxi.ng

You must be at least 18 years old, able to enter a binding contract, and legally permitted to use the service in Nigeria. You must provide accurate information and keep your account secure.

You are responsible for activity carried out through your account. Tell us promptly if you believe someone else has accessed it.

Proxi connects customers who need errands completed with independent runners who choose which requests to accept. Customers describe an errand and its requirements; runners may offer or agree to perform it.

Unless we expressly state otherwise, Proxi does not itself perform the errand. Runners are independent service providers, not employees, agents, or representatives of Proxi. Runners decide when and where to work, subject to these terms and applicable law.

Customers must give complete, accurate, and lawful instructions.

• Customers must have the right to request the errand and provide any items, access, or information needed to complete it.
• Runners must perform accepted errands with reasonable care, follow the agreed instructions, and communicate material changes promptly.
• Both parties must use the in-app record and confirmation process honestly, including delivery or completion codes.

Do not use Proxi for unlawful, dangerous, fraudulent, or abusive activity; regulated goods without all required permissions; weapons; illegal drugs; stolen property; or any request that risks another person's safety or privacy.

The customer and runner agree the price for an errand through Proxi. Before work begins, Proxi may require the customer to fund the agreed amount, applicable fees, and an expense allowance. Payment processing is provided by third-party payment partners.

Funds shown as protected or in escrow are held pending completion or resolution under the service flow. We release payment after the customer confirms completion, a valid completion code is used, or a dispute is resolved. This product feature is not a bank account and does not pay interest.

Any fees, deductions, or payout amounts shown before confirmation form part of the transaction. You are responsible for taxes that apply to your use of or earnings from Proxi.

If the scope or expected cost changes, the customer and runner must agree to the change in Proxi before the runner incurs it. Do not rely on an off-platform payment or agreement.

Cancellation eligibility and any fee are shown in the app before you confirm. Refunds depend on the errand's status, documented expenses, work already performed, and the outcome of any dispute. Payment provider processing times may apply after we approve a refund.

Raise a problem through in-app support as soon as possible and keep relevant messages, receipts, photographs, and delivery evidence. We may review account and transaction records, ask both parties for information, and decide how protected funds should be released or refunded.

Use your judgment during every errand. In an emergency or immediate threat, contact the appropriate emergency service first, then report the incident to Proxi when it is safe to do so.

You retain ownership of content you submit. You give Proxi a non-exclusive licence to host, process, display, and share that content only as needed to operate, secure, and improve the service, resolve disputes, and meet legal obligations.

We may send service communications you request or need to use Proxi, including verification codes, delivery confirmation codes, security alerts, receipts, and errand status updates. These are transactional messages, not marketing messages.

We may limit, suspend, or close an account where reasonably necessary to protect users or the service, investigate suspected fraud or misconduct, comply with law, or address a material breach of these terms. Where appropriate, we will explain the restriction and allow you to contact support.

You may request account closure through the app or support. Closing an account does not cancel unsettled transactions, payment duties, disputes, or records we must retain by law.

Proxi is in public beta. We work to keep it reliable and secure, but we do not guarantee uninterrupted availability or that every errand will receive an offer or be completed.

To the extent permitted by law, Proxi is not responsible for indirect or consequential loss, loss caused by information or instructions you provide, or conduct outside the service that we could not reasonably control. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct.

These terms are governed by the laws of the Federal Republic of Nigeria. Please contact support first so we can try to resolve a dispute. If that is not possible, the courts with jurisdiction in Lagos State may hear the matter, subject to any mandatory rights or procedures that apply.

We may update these terms as Proxi changes or the law requires. We will post the revised version here, change the date above, and give reasonable notice when a change materially affects your rights.